Terms and Condition

1. Definitions

  • "We" or "Us" refers to Tea Factory, a B2B Tea & Coffee Delivery Business registered in Tamil Nadu, India.
  • "You" or "Customer" refers to the business entity purchasing products from us.
  • "Products" refers to tea, coffee & other food products we have, including tea powder & coffee powder but not limited to tea leaves, coffee beans, and other related items.

2. Ordering and Payment

  • All requests for orders are to be submitted through our esteemed website, mobile application, or via our authorized sales representatives.
  • Settlement of payment is requisite prior to the commencement of delivery.
  • We can change or cancel orders because of unforeseen circumstances.

3. Pricing and Discounts

  • The prices exhibited on our distinguished website may be subject to modification without prior notice.
  • Periodic discounts may be graciously offered, and such allowances will be reflected in the order at the time of checkout.

4. Delivery

  • Delivery shall be executed to the address delineated by the esteemed Customer. Should any delays in timing occur, the customers shall be duly notified.

5. Product Quality and Returns

  • We assure the excellence of our offerings and shall willingly substitute any items deemed defective.

6. Intellectual Property

  • All intellectual property rights, encompassing but not confined to trademarks, copyrights, and trade secrets, are exclusively vested in us.
  • Customers are strictly prohibited from utilizing our intellectual property without our explicit prior written consent.

7. Confidentiality

  • We shall maintain the utmost confidentiality concerning all Customer information and shall refrain from divulging it to any third party without the prior written consent of the Customer.

8. Governing Law

  • These Terms and Conditions shall be regulated by, and interpreted in accordance with, the statutes of the Government of Tamil Nadu, India.
  • Any disagreements arising from or associated with these Terms and Conditions shall be amicably resolved through distinguished dispute resolution mechanisms facilitated by our esteemed superiors.

9. Changes to Terms and Conditions

  • We do hereby retain the prerogative to amend or enhance these Terms and Conditions at our discretion and without prior notification.
  • Patrons bear the responsibility of perusing these Terms and Conditions periodically to remain informed of any alterations.

10. Contact Us

  • Should you possess any inquiries or apprehensions regarding these Terms and Conditions, we kindly invite you to communicate your thoughts via email at reach@teafactories.com.

By availing themselves of our website and conducting transactions therein, esteemed Customers hereby affirm that they have perused, comprehended, and consented to be governed by these Terms and Conditions.