How the Refund Process Works:
- Initiate Refund Request: Patrons are encouraged to engage with us to solicit a refund, thereby allowing us to commence the refund procedure.
- Monitor Your Reimbursement: Esteemed customers may oversee the progression of their refund via Razorpay's Refund Tracker instrument.
- Submit a Grievance: Should a customer find themselves unable to connect with the establishment or remain unsatisfied with the provided response, they may consult their banking institution for additional information.
Refund Policy
- Commencement of Refund: The merchant embarks upon the refund procedure via Razorpay.
- Refund Administration: Razorpay transmits the refund particulars to the acquiring bank, which subsequently liaises with the issuing bank for the execution of the refund.
Refund Chronology: The duration for refunds fluctuates based on the employed payment method. Below are the customary timelines for various payment modalities:
- Credit/Debit Cards: 5-10 working days
- Net Banking: 2-10 working days
- Wallets: Instant-3 working days
- UPI: 2-7 working days
It is of utmost importance to recognize that reimbursements are invariably returned to the original
method of payment employed.